Accessibility at Community Living Chatham-Kent
Our agency’s Policy, Practices and Procedures have been established by Community Living Chatham-Kent to govern the provision of its services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and specifically Regulation 429/07 “Accessibility Standards for Customer Service”.
When communicating with a person who has a disability, employees of Community Living Chatham-Kent shall communicate in a manner that takes into account the person’s disability and is respectful of the person.
The organization shall communicate with customers over the phone utilizing clear and plain language. In addition to the telephone, email and text messaging can be used.
An assessment of physical accessibility needs shall be conducted monthly during the Monthly Workplace Inspection Report, and at the time of the annual audit.
Community Living Chatham-Kent shall support people who use assistive devices to obtain, use or benefit from its services. The agency shall also ensure that employees are aware of available assistive devices that are at locations that may be used by customers.
Community Living Chatham-Kent is committed to welcoming people who have disabilities who are accompanied by a service animal on the premises that are open to the public. If the animal cannot be easily identified as a service animal then the person can be asked to provide documentation from a regulated health professional. This documentation must confirm that the person needs the service animal for reasons relating to their disability.
For people who require a support person for assistance while accessing service, the support person may enter the premises for health and safety reasons after Community Living Chatham–Kent has: consulted with the person who has a disability to understand his/her needs; considered the health and safety reasons based on the available evidence and determined if there is no other reasonable way to protect the health and safety of the person or others on the premises. In such a situation Community Living Chatham-Kent shall waive the admission fee or fare for the support person, if one exists.
To view our full policies, please click below:
Accessibility for Ontarians with Disabilities Act Customer Service Standard – Policy and Procedure